3.4 Returning, exchanging an item
Source: eslfast.com
Returning a radio (1)
| A: I’d like to return this radio. | OR: – I don’t want to keep this radio. – I’m returning this radio. |
| B: All right. Do you have the receipt? | OR: – No problem. You do have your receipt, don’t you? – That won’t be a problem, as long as you have your receipt. – Okay. May I see your receipt? |
| A: Here it is. | OR: – Certainly. I have it right here. – Of course. I always keep my receipts. – Here you are. |
| B: May I ask why you’re returning the radio? | OR: – What seems to be the problem? – Is there a problem with the radio? |
| A: It does not work very well. | OR: – Something is rattling around inside it. – It doesn’t have a headphone jack. – It doesn’t pick up my favorite station. |
| B: Would you like to exchange it? | OR: – If you’d like, I can show you a different one. – Would you like a different model? – Perhaps you’d like a different one? |
| A: No. I’d just like a refund. | OR: – No, thank you. A refund is all I want. – No, thanks. A refund will be just fine. |
| B: Certainly. This will take only a few seconds. | OR: – Okay, a refund will be no problem. – A refund it will be. |
Returning a radio (2)
| A: I’d like to return this radio. | OR: – Can I return this radio, please? – I don’t want to keep this radio. |
| B: Okay. Do you have your receipt? | OR: – Certainly. Can I see your receipt, please? – No problem. May I have your receipt, please? – Okay. Do you have your receipt? |
| A: I lost it. | OR: – I looked everywhere, but I couldn’t find it anywhere. – Sorry. I could not find it. – I misplaced it somewhere. |
| B: I am sorry, but you need a receipt for a refund. | OR: – Unfortunately, I cannot give you a refund without it. – I’m sorry, but store policy requires a receipt. – I’m sorry, but you can’t return the radio without your receipt. |
| A: But I purchased it yesterday. | OR: – Even though I just bought it yesterday? – You know, I bought it at 3 p.m. yesterday. |
| B: Perhaps you would like to talk to customer service. | OR: – I’m sorry, but there are no exceptions. – I wish I could help you, but it’s store policy. |
| A: That’s a start, I guess. | OR: – Every rule has an exception. – Someone must be able to help me. |
| B: They’re right upstairs. | OR: – May I suggest customer service, upstairs? – Perhaps if you try customer service. |
| A: That sounds good. I’ll take the escalator. | OR: – Great! I’ll take the escalator. – That sounds good. I’ll take the elevator right now. |
| B: Good luck. I hope someone can help you. | OR: – If they can’t help you, nobody can. |
Exchanging a DVD player
| A: May I exchange this DVD player? | OR: – I need to exchange this DVD player, please. – I’d like to exchange this DVD player. |
| B: Certainly. Do you have your receipt? | OR: – Let me see your receipt, please. – That won’t be a problem if you have your receipt. |
| A: Here you are. | OR: – I always keep my receipt. – That’s one thing I never forget. |
| B: Now, why do you want to exchange it? | OR: – Now, if you’ll just tell me the problem, please. – Could you tell me what the problem is? |
| A: It won’t play a DVD. | OR: – It refuses to play my DVDs. – When I hit “Play”, nothing happens. |
| B: I’m sorry. I’ll get you a new player. | OR: – Yours is the first one that’s been returned. – This is a good product. I wonder what went wrong. – That’s strange. Let me get you a new one. |
| A: At first, I thought it was me. | OR: – Nothing I tried would make it work. – I don’t know. I trust this brand. This was a fluke, I think. |
| B: Okay, here’s a new one for you. | OR: – You might want to try playing this one before you leave. – I hope this one works better for you. |
Exchanging a DVD
| A: Excuse me. Can you help me? | OR: – Pardon me. May I ask you a question? – Can you give me a little help, please? – Would you help me, please? |
| B: Certainly. What can I do for you? | OR: – It would be my pleasure. – That’s what I’m here for. – Of course. How can I help you? |
| A: May I exchanged an opened DVD? | OR: – I opened this DVD. Can I still return it? – Is it possible to return an opened DVD? |
| B: Certainly, as long as you have your receipt. | OR: – That won’t be a problem if you have your receipt. – No problem. May I have your receipt? |
| A: Here you are. | OR: – It’s right here in my wallet. – Let me dig it out of my wallet. |
| B: I’m sorry, but you’re only allowed to return items within 30 days. | OR: – I’m sorry. You can’t return something more than 30 days old. – Oh, the date on the receipt says that you bought it too long ago to return it. – Oh, it looks like you bought this more than 30 days ago. |
| A: Is there any way I can exchange it? | OR: – Can’t you bend the rules just a little bit? – Yes, but this is only day 32. Isn’t that okay? – There must be some way around this. |
| B: I’m afraid not. | OR: – I’m sorry, but I have to tell everyone the same thing. – If I make an exception for you, I have to do it for everyone. – I’m sorry, but rules are rules. |
| A: I am not coming here anymore. | OR: – You just lost yourself another customer. – Well, this is ridiculous. I won’t shop here anymore. – How do you expect to keep loyal customers? |
| B: I’m sorry, but please don’t blame me. | OR: – I wish I could help you, but I didn’t make the rules. – Don’t get mad at me, please. I don’t make the rules. |
Exchanging a dress
| A: I would like to exchange this dress. | OR: – I don’t want to keep this dress. – I’ve brought this dress back to exchange it. |
| B: You can exchange this dress with anything of the same value. | OR: – That’s not a problem. Leave it with me, and find something that you like. – No problem. Shop around until you find something you like. – You can exchange it with anything of the same price. |
| A: Is there anything on sale today? | OR: – I was hoping you’d have something on sale today. – What’s on sale today? |
| B: I’m sorry. There are no sales today. | OR: – Next weekend is our next sale date. – We have nothing on sale today. But we’re having a big sale next weekend. |
| A: Are dresses going to be on sale? | OR: – Do you know what’s going to be on sale? – Is the sale going to include dresses? |
| B: Everything’s going to be on sale next weekend. | OR: – Everything you can see will be on sale. – Everything except the cash registers will be on sale. – You’ll be happy to know that everything in the store will be on sale. |
| A: That’s great. I’ll wait. See you next weekend. | OR: – That sounds great. I’ll come back next weekend. – I won’t miss that. I’ll wait until next weekend. – I like the sound of that. I’ll just come back next weekend. |
| B: Okay. I’ll see you then. | OR: – The savings will be worth the short wait. See you next weekend. – Great. Bring lots of cash so you can buy lots of things. – Okay. Don’t forget to bring your credit card. |