A: I am checking out. Here is the key to my room. | OR: – I’m leaving. Here is my key. – This visit is over for me. Here’s your room key. |
B: Thank you. I’ll just print out your receipt, and then you’re free to go. Here you go! | OR: – Thank you. And here’s your receipt, sir. – Thank you for that, and in return, here’s your receipt. – Just one second, sir, and I’ll give you your receipt. Here you go. |
A: Thanks. | OR: – Thank you very much. – And thanks to you. |
B: If you don’t mind me asking, how did you enjoy your stay at New York Hotel? | OR: – I hope you’ll visit us again, sir. – May I ask, sir, if you enjoyed your stay? – I hope your stay here was satisfactory, sir. |
A: This hotel could use some insecticide, but my time in New York was thoroughly delightful. | OR: – This could be a great hotel, once you get rid of the insects. The city itself is great. – I’d be willing to try this hotel again, if you can promise me no more cockroaches. – Most of my time here was pleasant. And New York itself is fantastic. |
B: That’s very honest of you. Rest assured that this hotel will have no insects next time. | OR: – I’m glad you enjoyed the city, anyway. But please don’t think too unkindly of us. – I’m glad that the little problem didn’t ruin your visit. Please have a pleasant trip home. |
A: My amenities bill says that I owe $10 for a movie, but I never ordered one. | OR: – I just discovered that I owe $10 for a movie that I never ordered. – You guys are charging me $10 for a movie that I never ordered or saw. |
B: Let’s see. It says that you were charged Monday at 9:00 p.m. for the movie “Titanic.” | OR: – Let me check, sir. You were charged for watching “Titanic” Monday night. – Sir, according to your file, you spent Monday evening watching “Titanic”. |
A: That’s absolutely wrong! I was out exploring the city Monday night. | OR: – Monday night? Monday night I was at a great concert. – The wrong information is in my file. I was at a concert Monday night. – That is absolutely incorrect! I was out on the town Monday night. |
B: Okay, let me see what I can do. | OR: – Okay, sir, bear with me a moment. – Well, your word overrules the file, sir. One moment, please. – Well, as they say, garbage in, garbage out. Let me correct this error, please. |
A: Thank you. I didn’t think it would be this simple. | OR: – Thank you. It’s very nice when problems can be solved quickly. – I knew you’d see it my way. – Thank you for taking my word over the computer’s word. |
B: I can take the $10 off your bill, but I need to charge you $2 for the service. | OR: – One slight problem, sir. I need to charge you $2 to remove this error from your file. – Sir, when I deleted the $10, the program automatically added a $2 service charge. |
A: Are you serious? I have to pay $2 for a movie I never watched? | OR: – You can’t do that! You can’t charge me for a mistake that you made! – Are you crazy? You made the mistake and now you’re charging me for your mistake? |
B: Unfortunately, sir, it’s how the computer is programmed. | OR: – Sometimes you can’t win for losing, sir. – Please don’t blame me, sir. Blame the computer programmer. – I feel your pain, sir. |
A: This is outrageous! I’m never coming back to this hotel again! | OR: – Absolutely unbelievable! You people should be ashamed of yourselves. – This is highway robbery. I’ve got a good mind to call the police! – Now I’ve seen it all! What a rip-off this place is! |
B: I’m sorry, sir. Perhaps you’d like to write a letter to headquarters. | OR: – Unfortunately, sir, you’ll have to pay the $2, whether you like it or not. – I don’t blame you, sir. Two dollars is a lot of money. – I agree with you, sir, but all I do is work here. |
A: I’m checking out in about half an hour. | OR: – I should tell you that I’m checking out in about 30 minutes. – Do you know that I’m checking out in about 30 minutes? |
B: Whenever you’re ready to check out, I’ll be ready, sir. | OR: – I’m ready when you are, sir. – Thirty minutes or 30 seconds, sir, it doesn’t matter, I’m ready for you. |
A: Great! As you know however, the day in New York has hardly begun. | OR: – That’s good to hear. Now there’s still a whole New York day ahead of me. – Very good! Now, it’s still morning here in New York. |
B: You’re right. It’s only 9:00 a.m. | OR: – You are so right, sir. The clock just struck nine. – I agree. The dew is still on the grass. – There’s nothing like getting an early start, sir. |
A: Therefore, I think I’ll explore New York some more. But I need to store my bags. | OR: – What can I do with my baggage while I visit a few more tourist spots? – I still have time to explore more of New York, but I need a place to secure my baggage. – I’m going to spend some time exploring the city. What can I do with my luggage? |
B: Sir, our storage facility is merely $5 an hour. You also need to leave a deposit. | OR: – Sir, right here we have a storage site. Its only $5 an hour, but you need to leave a deposit. – We do have a storage space for your bags. There’s a small charge, plus a deposit. |
A: My luggage isn’t enough of a deposit? | OR: – Leave a deposit? Isn’t leaving the luggage enough of a deposit? |
B: Unfortunately, it isn’t. VISA or MasterCard will suffice, though. | OR: – Just present your VISA card, and there won’t be any problems. – I wish it was, but it isn’t. They will still want a credit card. – Regrettably, no. But simply present your VISA to cover your deposit. |
A: Let me put on my thinking cap for a moment. | OR: – That deposit bothers me. Give me a minute. – It’s always something, isn’t it? Let me think about this for a second. |
B: Better hurry, sir. Remember you have to check out in less than half an hour. | OR: – Don’t forget that you have very little time, sir, before you have to check out. – Okay, sir. But don’t take too long. You only have 30 minutes. |
A: I’d like to leave a parcel for one of my friends. Is that okay? | OR: – I want to leave a parcel for a friend to pick up. Can I do that? – A friend is picking up a parcel. Can I leave the parcel with you? |
B: All I need is your name, the name of your friend, and the time of pick-up. | OR: – By all means, sir. Just give me your name, his name, and when he will be coming by. – I just need your name and your friend’s name. Also, tell me when he is coming by. |
A: All of that’s on the package. Can I just bring it down to your desk? | OR: – I’ll put all that information on the package and just bring it down to you. Is that okay? – I’ll just write all that info on the parcel itself and then bring it to you. |
B: That would be most convenient for me. Thanks for your consideration! | OR: – Well, thank you for doing that, sir. I wish all guests were like you. – Sir, you make my work too easy. Thank you. |