1.1 Calling to Get or Cancel a Reservation
Source: eslfast.com
Calling to Get a Reservation
| A: I’d like to reserve a hotel room. | OR: – Hi there, I want to reserve a hotel room. – I need a room for a few days. – Can I reserve a hotel room? |
| B: That should be no problem. May I have your full name, please? | OR: – No problem at all. May I have your full name, please? – I assure you, that’s not a problem. Could you please tell me your name? |
| A: My name is John Sandals. | OR – Of course. I’m John Sandals. – John Sandals. That’s S A N D A L S. |
| B: Hello, Mr. Sandals. My name is Michelle. What days do you need that reservation, sir? | OR: – Hi, sir. I’m Michelle, and I run the front desk. Could you tell me when you need the room? – It’s a pleasure, Mr. Sandals. I’m Michelle, at your service. Please tell me the days you’ll be here. |
| A: I’m planning to visit New York from Friday, April 14 until Monday, April 17. | OR: – If my plans don’t change, I’ll need a room from April 14 till April 17. – I’ll be there in April: Friday through Monday, the 14th through the 17th. – Friday afternoon, April 14 through Monday morning, April 17. |
| B: Our room rates recently went up. Is that okay with you, Mr. Sandals? | OR: – Perhaps you didn’t know that we have new room rates. Do you find that acceptable, sir? – One minor problem, sir. Our room prices are slightly higher than you may have thought. Will that be okay? – We recently changed many things here, sir, including our prices. Do you mind, sir? |
| A: How much per night are we talking about? | OR: – Maybe. How much is a room? – Tell me how much it will be, and I can tell you if it’s okay. – Please tell me the price, so I can make a decision. |
| B: Each night will be $308. | OR: – The price per night is $308. – Only $308 per night, before taxes, of course. – It’ll be $308 nightly. |
| A: That price is perfectly acceptable. | OR: – That sounds fine to me. – I have no problem with that. OR $308! – That’s not bad. |
| B: Wonderful! Do you prefer a smoking or nonsmoking room? | OR: – Fantastic! Would you like a smoking or nonsmoking room? – Wonderful! Now, sir, do you have a preference for smoking or nonsmoking? |
| A: Nonsmoking, please. | OR: – I hate cigarettes! Nonsmoking. – Definitely nonsmoking. I can’t handle that smell. |
| B: Next question: Is a queen-size bed okay? | OR: – That’ll be nonsmoking. Now, do you approve of a single queen-size bed? – Now, about the bed, is a queen-size okay? – Most of our clients prefer nonsmoking. Now, does a queen sound okay? |
| A: That sounds fine. | OR: – That’ll be no problem. – A queen sounds great. |
| B: Okay, Mr. Sandals. Your reservation is in our computer. All we need now is a phone number. | OR: – I’m happy to hear that, sir. Your reservation is all set except for your phone number. – Okay, sir, let me reserve those dates, there. Now, if you’ll just tell me your phone number. – Great, Mr. Sandals. Your reservation is confirmed. Now all I need is your phone number. |
| A: Certainly. My phone number is 626-555-1739. | OR: – Sure! It’s area code 626-555-1739. – Of course! It’s 626-555-1739 |
| B: 626-555-1739. Thank you, Mr. Sandals. We look forward to seeing you in New York! | OR: – Thank you for doing business with us, Mr. Sandals. – Thank you so much for choosing our hotel, sir! |
Calling to Cancel a Reservation
| A: I’m calling to cancel a reservation I made earlier in the week. | OR: – I need to cancel my reservation. I have personal matters that need fixing. – I hate to do this, but I’ve got to cancel a reservation I made earlier this week. |
| B: To cancel your reservation, I need your name, phone number, and date of trip, please. | OR: – That’s not a problem. Just give me your name, phone number, and date of visit. – If you’ll just give me your name, phone, and date of visit, I can cancel your reservation. |
| A: Rudy Randolph, 818-555-1234. My reservation begins on the second Monday of April. | OR: – Rudy Randolph, 818-555-1234. April 9 through 15. – Rudy Randolph, 818-555-1234. The reservation was for April 9 |
| B: I see your reservation on my computer. Let me just cancel it, and you’ll be all set! | OR: – I see your info here on the screen. I’ll hit just one button, sir, and you’re cancelled. – Okay, one second, sir, and there you go. Your reservation is now cancelled. |
| A: Thanks. I’ll call again when things get better at home. | OR: – Thank you. I’m glad that wasn’t too much of a bother. – I wish everything in life was so simple, thank you. |
| B: You’re welcome. | OR: – It’s a pleasure. – Not a problem, sir. Please remember us in the future. |